If something has gone wrong, or you simply have a question you cannot answer yourself, we want to hear from you. Behind Spin Kong there is a real team of people whose job is to sort things out — not to deflect them. This page explains how to reach us, what to include when you do, and how we handle the more serious stuff.

Getting Your Query Resolved in One Go

The quickest way to get a useful answer is to give us the right information upfront. When you contact us, include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the event you are asking about. If your query involves a transaction, the payment method and approximate amount will help us locate the record straight away. The more specific you are, the less likely we are to need a follow-up before we can act.

Once your message reaches us, it is picked up by a member of the support team who has the authority to look into account matters, review transaction histories, apply or remove bonuses, and escalate anything that sits outside their remit. You will not be passed between departments unnecessarily. If the person who receives your message cannot resolve it directly, they will tell you who is handling it next and why.

Complaints and Responsible Gambling Requests

A standard query — a question about a withdrawal, a bonus condition, or a game result — is handled through our usual support channels. A formal complaint is different. If you feel that a decision we have made is unfair, or that your query has not been resolved to a reasonable standard, you have the right to raise it as a complaint. We will acknowledge it, investigate it properly, and give you a written response. If you remain dissatisfied after that process, you have the right to escalate the matter to an independent body. We will not obstruct that process or discourage you from using it.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated with particular care. If you contact us to reduce a deposit limit, that change is applied without delay. Requests to increase a limit are subject to a cooling-off period before they take effect. If you ask to exclude yourself from the site, we act on that immediately and do not use it as an opportunity to offer you incentives to stay. These are not standard support queries — they are commitments we take seriously, and the team handling them understands that.

One final point on security: we will never ask you for your password, your full card number, or your PIN — not by email, not through any chat channel, not under any circumstances. If you receive a message claiming to be from us and asking for any of those details, do not respond to it and contact us through the official channels listed on this site so we can investigate. Protecting your account is a shared responsibility, and we will always do our part.

You can reach us through the contact options available on this page. We are here to help, and we will treat your message with the seriousness it deserves.